Grooming Policies

Vaccination Requirements

All pets being groomed must be current on DHLPP, Bordetella, and Rabies vaccination. Cat vaccinations are Feline Distemper and Rabies. Proof of current vaccinations must be on Veterinary letterhead and required prior to any groom. If your pet does not have Rabies vaccination, the Groomer will not groom your pet. This policy is to ensure the health and safety of both pet and Groomer, as well as required by PA State Law.

Health & Behavior

You will be asked to disclose all issues that your pet may have or has had in the past when going to the Vet or being groomed (i.e. aggressive tendencies, likes/dislikes, and any health conditions). This policy is to ensure the health and safety of both pet and Groomer. You will be informed upon pick up if your pet had any issues or problems with any part of the grooming process.

Disclosing that a pet may have aggressive tendencies does not automatically result in a refusal to groom. This allows the groomer to be mindful of the pet’s behavior while being groomed so the groomer can avoid being bitten and can avoid injury to the pet if the pet were to move suddenly during the grooming session.

Payments and Appointments

Payment is due at time of service. We accept cash, check, or credit card. Returned checks will be subject to a $25.00 fee in addition to the grooming charge for which the check was intended.

Matted Pets

Our Groomer will provide a maximum of 10 minutes of de-matting time, IF THE PET IS HIGHLY TOLERANT TO IT. Additional charges will apply or be recommended if more time is needed. We will do our best to call you to inform you of any special de-matting needs prior to the service. Please keep in mind de-matting a pet is very painful and can ruin the coat. The safest alternative is to strip the pet and start the coat over. Our Groomer will be happy to demonstrate some effective brushing techniques for mat prevention. Brushes and combs will be available for purchase.

Oscar’s Pet Resort is not responsible for any condition uncovered by the Groomer due to extreme matting issues or injuries to the skin. A veterinarian consultation will be recommended to deal with any condition at the Owner’s expense. Our Groomer does not diagnose medical conditions nor prescribe medications.

Refusal of Services

Oscar’s Pet Resort reserves the right to refuse service to overly aggressive pets, severely matted pets, or pets with health issues that may require a visit to the veterinarian. Any issues (health or behavior) not disclosed to the Groomer by the Owner or unknown by the Owner, may result in the immediate termination of the grooming session at the Owner’s expense.

We request you cancel your pet’s appointment within 24 hour notice to our office at (717) 397-0726. No Show or failure to cancel within 24 hours may result in a $20.00 fee.