Our mission is to provide quality luxury suite boarding, multiple pet services, and customer convenience, all at one location. We will ensure our customers, both pet and owner, will receive excellent service in a playful, pet friendly, and safe environment.Hours of Operation
|BOARDING DROP OFF & PICK UP|
|DROP OFF||Monday-Friday: 12:00pm - 6:00pm*
Saturday: 4:00pm - 6:00pm*
Sunday: 4:00pm - 6:00pm*
*$15 early drop off fee for dropping off before 12:00pm (must be within office hours)
|PICK UP||Monday-Friday: 6:30am - 12:00pm*
Saturday: 9:00am - 12:00pm*
Sunday: 11:00am - 12:00pm*
*$15 late pick up fee for picking up after 12:00pm (must be within office hours)
|OFFICE HOURS||Monday-Friday: 6:30am - 6:00pm
Saturday: 9:00am - 12:00pm & 4:00pm - 6:00pm
Sunday: 11:00am - 12:00pm & 4:00pm - 6:00pm
|PLAY SCHOOL HOURS|
|Monday-Friday: 6:30 AM - 6:00 PM|
|Monday-Friday: Please call the office at 717-397-0726
to schedule a grooming appointment for your dog
|Closed on all major holidays. We do not accept arrivals or departures on Holidays as Pet care is our priority.|
All incurred vet fees are the responsibility of the owner, including a minimum charge of $30 for transportation if a visit to the vet clinic is required by Resort staff. All Veterinarian bills are the responsibility of the pet owner. Your Vet will likely put the bill on your account for you to pay upon your return. PETS Emergency requires payment before any treatment so a credit card payment will be required.
If a pet becomes ill while staying at Oscar’s Pet Resort, the Owner will be notified and provided with a plan of care and/or if a health Vet checkup is indicated. Any dog displaying ill symptoms will be withheld from any dog-to-dog interaction in the event the illness maybe contagious.
Please keep in mind we cannot prevent all dog/cat communicable illness. Due to dogs being in close proximity such illness may include, but not be limited to: upper respiratory illness (doggie cold or flu) and intestinal parasites/virus/bacteria resulting in vomiting or diarrhea. PLEASE notify us if you have a dog with a suppressed immune system. It is also the Owner's duty to report any signs of change in their dog's health (i.e. sneezing, coughing, diarrhea, eye discharge, stomach upset, lethargy, etc.) immediately and KEEP their dog home. Daily the staff observe for any signs of illness and the Owner will be notified to take their pet home if any contagious symptoms are observed (i.e. coughing, diarrhea, vomiting, lethargy, fever). We do not cover any veterinary expenses for any contagious illness that is beyond our control of environmental and health procedures. We request all customers be diligent to provide us honest feedback to their pet’s health upon entry into Oscar’s Pet Resort.
If a pet becomes ill after leaving Oscar’s Pet Resort, we request the Owner notify the Daily Operations Supervisor so we can carefully monitor the illness to assess if it is contagious, as well as place contagious illness information on www.oscarspetresort.com “Health Update”. In addition, Owner’s will receive the Health Update link when they receive any email confirmation reminder. It is the Owner’s responsibility to view the online “Health Update” to be aware of any illness we may be experiencing in the general pet population. It is the Owner’s responsibility to keep the pet home and not bring the pet in for any services at Oscar’s Pet Resort if the pet is experiencing any contagious symptoms of coughing, nasal discharge, eye discharge, vomiting, and/or diarrhea.
Upset stomach and diarrhea management:
If our staff observe your dog is suffering from upset stomach or diarrhea and he/she is otherwise acting normal, then the first thing we will do is hold him/her off food for 12 hours. This allows everything to clear out of the intestinal tract and allows the intestines to rest. When withholding food, remember that this includes treats, bones, or anything else that’s edible! It is very important to encourage hydration and promote fluids. Our Staff will contact you to inform you of any stomach upset or diarrhea symptoms. Secondly, one of the most important things our staff can to do in the case of gastrointestinal upset is to simplify the diet and increase hydration. After we have withheld food and encouraged hydration, we will start back simple with a bland, easily digestible diet, such as Dave’s canned formula of plain cooked Chicken & Rice in conjunction with Pedialyte. Once the stools have returned back to normal, we will then slowly transition back to your pet’s normal diet. In the event we need to feed your dog Dave’s Canned Formula and Pedialyte to treat Stomach Upset & Diarrhea, there will be a $3/can charge. We will continue to monitor your dog for any fever, lethargy, and abnormal stool (i.e. mucus, blood). If you are aware your dog has chronic issues of gastrointestinal upset and you want to avoid any special diet fees, please pack a canned chicken & rice bland diet or provide cooked chicken and rice formula. In the event the upset stomach or diarrhea persists for more than 48 hours or we observe fever, lethargy or abnormal stool, we will contact you and recommend a Veterinarian assess and treat your pet. In the event of continued diarrhea or abnormal stool, underlying problems can range from simple food intolerance or intestinal parasites to more complicated diseases, such as inflammatory bowel disease; thyroid, liver, or pancreatic disease; or cancer.
Fleas and Ticks
All dogs and cats receiving any services at Oscar’s Pet Resort must be on a veterinarian approved flea control program. Flea collars are not an acceptable form of flea control. If fleas or ticks are found on a pet, treatment will be provided at the owner's expense. The owner will be notified prior to a flea bath.
Feeding dishes, water bowls, and bedding are provided by Oscar's Pet Resort. If you do bring your canine/feline's personal belongings to Oscar's Pet Resort, please limit toys and bedding. Please do not bring toys your dog may ingest (i.e. stuffed toys for dog to "de-stuff", rope toys) and please be careful of chew treats that your dog may ingest, due to the potential for colon blockage.
Food and Medication
Snacks are provided for all dogs/cats at Oscar's Pet Resort. While we will be happy to provide our "house" food to your pet, sudden food changes can result in stomach upset so please bring food for your pet. If your pet is staying overnight, bring premeasured food in sealed containers with lids or in plastic sealable bags (i.e. If your dog needs 1 cup AM and PM, you will pre-measure (2) 1 cup meals for each day). With medication and food, please bring enough for your pet's stay plus a few days extra in case of an emergency or for an extended stay. A feeding fee will be applied if your pet does not have food and needs to use our "house" brand. Medication MUST be in a medication bottle with the medication name, pet name, dosage, and frequency of medication clearly marked. Staff will monitor food intake and medication distribution daily on written check lists.
If your dog/cat has not eaten within 24-48 hours of arrival, we will provide canned "house" food (at owner's expense) to stimulate appetite. This is of special concern for those dogs that are diabetic and/or on medications.
Special circumstances regarding health and medication issues will be discussed and priced accordingly at time of application and interview process. Our goal is to have all inclusive pricing.
If you request daily brushing for proper maintenance of long coated dogs/cats, a $5.00 daily brushing fee will be applied. Please remember dogs who play very actively in play group and who use water pools may quickly develop mats. Please let us know upon check-in if you desire brushing service for your dog.
Please note that due to outside play, it is very difficult to keep "hard playing" dogs clean. Our staff will wipe down and "spot" clean dogs before pick-up, but we cannot guarantee a perfectly clean dog after a day of play. Please feel free to utilize our professional grooming services as needed.
Health and Behavior of Grooming Pets
When scheduling a grooming visit to Oscar’s Pet Resort, pet owners are asked to disclose all issues their pet may have or has had in the past when going to the vet or while being groomed (i.e. aggressive tendencies, likes/dislikes and any health conditions). This policy is to ensure the health and safety of both pet and Groomer. You will be informed upon pick up if your pet had any issues or problems with any part of the grooming process.
Disclosing that a pet may have aggressive tendencies does not automatically result in refusal to groom. This allows the Groomer to be mindful of the pet’s behavior while being groomed so the groomer can avoid being bitten and can avoid injury to the pet if the pet were to move suddenly during the grooming session.
Refusal of Grooming Services
Oscar's Pet Resort reserves the right to refuse service to overly aggressive pets, severely matted pets, or pets with health issues that may require a visit to the veterinarian. Any issues (health or behavior) not disclosed to the Groomer by the Owner or unknown by the Owner, may result in the immediate termination of the grooming session at the Owner's expense.
All pets scheduled for grooming services at Oscar’s Pet Resort must be current on DHLPP, Rabies and Bordetella vaccinations. Written proof of current vaccinations is required prior to any grooming visit. If your pet does not have its Rabies vaccination, the Groomer will not groom your pet. This policy is to ensure the health and safety of both pet and Groomer and is required by PA State law.
Oscar’s Pet Resort is committed to providing the utmost care while grooming your pet. However, it is possible for pets to receive minor injuries as a result of being groomed (i.e. razor burn, minor cuts or scratches due to sudden movement, etc.). If your pet sustains an injury during their grooming visit that we are unaware of, you MUST notify us within 24 to 48 hours.
Grooming Matted Pets
Our Groomer will provide a maximum of 10 minutes of de-matting time if needed and IF YOUR PET IS HIGHLY TOLERANT TO IT. Additional charges will apply if more time is needed. We will do our best to notify you of any special de-matting needs prior to service. Please keep in mind de-matting a pet is very painful and can ruin the coat. The safest alternative is to strip the pet and start the coat over. Our Groomer will be happy to demonstrate effective brushing techniques for mat prevention. Brushes and combs are available for purchase.
Oscar's Pet Resort is not responsible for any preexisting skin condition discovered by our Groomer while your pet is being groomed or de-matted. A veterinarian consultation will be recommended to deal with any condition at the Owner's expense. Our Groomer does not diagnose medical conditions nor prescribe medications.
Clipper alopecia occurs when a dog with a double coat gets shaved. Some breeds that have double coats are Pomeranians, Huskies, Border collies, Australian shepherds, Chow chows etc. When a dog with a double coat gets shaved the result may be permanent patches of hair loss. Sometimes hair grows back but it will be short and fuzzy. Please talk to the groomer before deciding to shave your dog. She can explain the risks involved.
If a pet is not picked up by the scheduled departure date for any service that Oscar’s Pet Resort provides, we will attempt to contact the owner immediately. A pet will be considered abandoned after ten days if all attempts to reach owner and family (including phone, mail, and certified letter) are unsuccessful (according to PA State Law). An abandoned pet will become the property of Oscar's Pet Resort and will be re-homed as we see fit.
All pet areas are continuously cleaned and disinfected daily. The interior is designed for easy sanitation and cleaning. We use Germicide disinfectant cleaner for walls and flooring. All containers with sanitation products are kept in closed containers to ensure your pet will not come into contact or ingest any cleaning products.
Revised May 2017